TERMS OF SALE & SHIPMENT

 

TERMS OF SALE

  • THE SALE OF ALCOHOLIC PRODUCTS TO MINORS IS FORBIDDEN.
  • Users of the Stomennano site declare that they are of legal age according to the legislation applicable in their country. If there is no legislation, they must be at least 21 years old.
  • all public prices are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products and where this is different from Italy. These costs, which are different from country to country, are borne by the customers, who are responsible for checking the amount with the competent authorities.
  • all the wines in our shop are readily available at our facilities
  • all shipments are covered by insurance

 

Legal guarantee of conformity:

The products purchased on STOMENNANO are covered by legal guarantee of conformity, art.128 and ss. Italian Consumer Code. The legal guarantee is valid for two years and must be enforced by the consumer within two months of the discovery of the defect.

Online dispute resolution:

Pursuant to European Union Regulation no. 524/2013, the Consumer residing in Europe is informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool.

This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services sold goods and services sold on the internet

Consequently, if you are a Consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract entered into on this site.

The European ODR platform is available at the following link.

In case of disputes:

These General Conditions as well as each Sales Contract are governed by Italian law and subject to Italian jurisdiction. Any dispute relating to the General Conditions or to the Sales Agreements will be treated in the Court of the consumer’s place of residence or domicile.
 

Withdrawal rights

Purchases on stomennano.it are subject to the provisions of Italian Legislative Decree n. 21 of 21 February 2014 in modification and integration of Legislative Decree 206/2005).

The right of withdrawal is regulated as follows:

  • Returned products must be intact and in their original packaging: for damaged or altered products, it will not be possible to exercise the right of withdrawal.
  • This right is reserved for persons: dealers are excluded.
  • The right of withdrawal is valid for 14 days from the receipt of the goods.

To exercise it, the customer must send us a registered letter with return receipt within 14 days from the date of receipt of the goods, indicating the order number, the date of the order, the products or the product for which you intend to request the withdrawal, indicating the code/codes of the item(s) and the refund method as per the initial payment.

Subsequently, the customer will receive a confirmation e-mail to agree on the refund and return methods. The return of the product (s) must take place within 14 days of receiving the customer’s communication and the reimbursement by Stomennano will always follow within the same timeframe.

The goods, in perfect condition and integrity, must be returned in the original packaging by courier sent by Stomennano after agreeing on the day of collection with the customer. The right of withdrawal cannot be exercised by the customer in the event that the products purchased have been opened, tampered with or modified by the customer.

Shipping costs are charged to the customer who benefits from the right of withdrawal and are equal to the transport costs listed by number and destination on our site under the heading payments and shipping.

In general, although not expressly written, the legal provisions on distance contracts are applied. Any controversy will be devolved to the exclusive jurisdiction of the place of residence or domicile of the consumer.

 

Reception of the orders

When the customer receives the goods, he will have to check the integrity of the package and the number of packages and if necessary accept them under reserve. In case of discrepancies, the customer must send to Stomennano photos and a description no later than 12 hours after delivery. The seller will take advantage of the option to evaluate a refund or reinstatement. Requests received after 12 h from delivery will not be taken into consideration.

 

Immediate refund

Stomennano immediately reimburses the customer who purchases with a credit card or PayPal in the event that there are no products in stock at the time of the order. You can choose to replace the missing product with another product or be refunded immediately, with the secure PayPal system.

 

Limitation of liability

Stomennano cannot be held responsible for any damage deriving from delays or non-delivery of the order, if this has exclusively depended on events outside the sphere of control of the seller, if it has acted with the utmost commitment to prevent the aforementioned events and/or resolve the consequences.

 

Final agreement

By using the website and purchasing one of our products, the registered user consents to the collection and use of the information as expressed in this document. Any update or modification of the previously illustrated rules will be valid for new registered users and will be communicated and published on the website.

 

Jurisdiction

These terms and any disputes regarding the interpretation and validity of this contract are subject to Italian law. The parties undertake to transfer any dispute, within the limits of the applicable legislation, to the jurisdiction of the consumer’s place of residence or domicile.

 

PAYMENTS

Credit Card/PayPal Account

The most important credit cards are accepted.

Payment takes place via PayPal circuit.

 

PRIVACY POLICY

 

SHIPPING INFORMATION

The cost of shipping is automatically calculated by the website based on the country of destination and the number of bottles purchased. It is possible to buy only in cases of 6 bottles for a minimum of 6 to a maximum of 42 bottles (not valid in countries where it is possible to ship a maximum number of bottles of less than 42).

For orders over 42 bottles please contact us directly to take advantage of advantageous conditions. wine@stomennano.it

Our shipping Company is:

MAIL BOXES ETC – CENTRO MBE 0060 Dari Servizi Snc

Via Fiammenga 34 / C 06034 Foligno

Tel. +39 0742 358903 – Fax +39 0742 718097

Pec email: dariservizi@pec.it

 

SHIPMENTS OUTSIDE THE EUROPEAN UNION

If the ordered goods were to be delivered outside of Italy, the recipient could be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be borne by the recipient. We are not in control of these costs and cannot predict the amount.

Customs policies vary considerably from country to country and the customer should therefore contact your local customs office for further information. Please also keep in mind that, when you place orders on the website, you are considered as an importer and you are required to comply with all the legislation and regulations of the country in which you will receive the goods.